General Terms and Conditions (B2C) – INVE OG
1. Company Information
INVE OG
Schöffbenkerstrasse 29
4801 Traunkirchen
E-Mail: office@inve.at
2. Scope
These General Terms and Conditions (GTC) apply to all orders placed by end customers in the INVE OG online shop. Resellers and dealers are requested to contact us directly via email at office@inve.at for registration and the corresponding terms and conditions.
3. Conclusion of Contract
By submitting an order in the online shop at www.inve.at, the customer makes a binding offer to conclude a purchase contract. INVE OG does not send an automatic order confirmation. A contract is only concluded when INVE OG accepts the order by shipping the goods together with the invoice.
4. Prices and Payment Terms
All prices stated in the INVE OG online shop include the applicable statutory VAT. During the ordering process, VAT will be correctly displayed according to the destination country.
Payment options include invoice, PayPal, and credit card (Stripe).
The invoice amount is due for payment within 10 days of receipt of the goods without deduction.
INVE OG reserves the right to require advance payment in individual cases, particularly for deliveries to other continents.
Als Zahlungsmöglichkeiten stehen Rechnung, PayPal sowie Kreditkarte (Stripe) zur Verfügung.
Der Rechnungsbetrag ist innerhalb von 10 Tagen nach Erhalt der Ware ohne Abzug zur Zahlung fällig.
Die INVE OG behält sich vor, in Einzelfällen auf Vorauskasse zu bestehen, insbesondere bei Lieferungen auf andere Kontinente.
5. Delivery and Shipping
Delivery is worldwide via the shipping service provider DPD.
Orders are usually delivered within a maximum of 10 working days after receipt of the order.
Shipping costs depend on the destination country and are displayed during the ordering process.
INVE OG assumes no liability for delivery delays within the responsibility of the shipping service provider.
If a package does not arrive at the customer’s address, the customer is obliged to contact INVE OG immediately.
INVE OG will then work with DPD to clarify the whereabouts of the package.
If the whereabouts cannot be clarified, INVE OG will usually send a replacement delivery.
If it turns out that the original package is permanently lost, the customer is obliged to sign a loss report so that INVE OG can claim the damage from DPD.
6. Right of Withdrawal / Cancellation
Consumers have the right to withdraw from a contract concluded in the INVE OG online shop within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer takes possession of the goods.
To exercise the right of withdrawal, it is sufficient for the customer to send a clear declaration by email to office@inve.at within the deadline.
In the event of withdrawal, the customer bears the cost of returning the goods.
After proper receipt of the returned goods, INVE OG will refund the paid purchase price or deliver replacement goods upon request.
7. Warranty and Liability
The statutory warranty provisions apply, which provide for a warranty period of two years.
INVE OG is only liable for damages caused intentionally or by gross negligence.
In the event of a complaint, the customer is obliged to provide a photo of the damage.
This serves to clarify the possible cause and, if necessary, discuss a simple repair option with the customer or send a replacement or exchange part.
8. Retention of Title
The delivered goods remain the property of INVE OG until full payment has been made.
9. Data Protection
INVE OG processes customers’ personal data exclusively for order processing and in accordance with applicable data protection regulations.
Further information can be found in the separate privacy policy on the website.
10. Jurisdiction and Applicable Law
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Jurisdiction is Gmunden, unless mandatory statutory provisions for consumers dictate otherwise.
11. Copyright
All content on the INVE OG website, in particular texts, images, graphics, and logos, is protected by copyright.
Use or reproduction without the express consent of INVE OG is not permitted.
However, we are happy to provide content upon request – please contact us by email at office@inve.at.